My experience with The Official Moving Company was nothing short of a nightmare. I used their packing and moving services in September of 2020 and I was stunned by lack of care displayed towards my belongings as we moved into a storage unit. I had initially planned to use their services again to move into a new home, but after the horrendous experience I had, I decided to seek an alternative. Now that I am settled in a new place, I have had time to assess the full extent of the damage.Not only did this company damage several of my items during the move, but they also reused old, low-quality boxes that required excessive use of tape (see pics - This added to the time and materials cost. Note the two shades of tape on the reused boxes along with the water damaged). Also, by reusing old boxes with labels already on them, no one knew where to unpack things (see pics - This is how I ended up with boxes tagged for both the master closet and the kitchen!). This was incredibly frustrating and made the already tiring task of unpacking that much more difficult.Prior to posting this review, I reached out to the company in hopes of finding a resolution. They provided no support or help whatsoever. It was as if they didn't care about the damage they had caused to my property or the inconvenience they had put me through.I hope that this company takes steps to address these concerns and improve their services so that no one has to go through the same ordeal. That said, I would strongly advise anyone considering this company's moving services to look elsewhere for a more reliable and professional option.
They came in and moved everything as efficient as possible. Moving two houses into one in around 3 hours was great. Also, they cover your items and secure them. Nothing was broken when it arrived. They disassemble and reassemble couches. I had no idea how they figured it out but they did. The price is reasonable because you’re getting quality work. Hiring movers is a must and I recommend these guys highly.
We moved out of a house into a 3rd floor unit. A lot of heavy furniture etc. Our team moved incredibly fast but with great care. Communicated the entire time and never once complained about how tough of a move it was. Hard works, extremely polite and efficient. Super happy with how things went. Will be back!
Ok, let's start with the bad...(I gave 5 stars, how could it be bad? ... well they overdelivered in a major way) The guys were an hour and a half late because the 3rd mover no showed (not their fault), but they offered me a discount for the wait and the lighter crew. Then BAM! I was shocked that these guys loaded up a 10x10 storage unit, a garage full of boxes, and unloaded in my house in 2 hours flat. Just incredible. Well done. Was it cheap? No. Was it worth every penny? Definitely.
These guys were absolutely fantastic. Our closing date for our house kept getting pushed back and they kept working with us to make sure they could help. They showed up on time. Were very communicative day of. Got it done real quick and for much less than I was expecting. Fantastic job guys. I’d recommend The Official Moving Company to everyone. If I ever move again. I’m calling these guys. Worth every penny.
I like these guys and will recommend them for all of my people in Austin. They got the job done, don't complain and aren't afraid of sweating and heavy lifting.Are they the fastest ever moving company? No, but they didn't damage a single piece and I had my move in 2 parts. They move at the same pace as Einstein, but with more care. Unlike Einstein, they won't leave things behind and won't complain if you're picky about where things go and/or want to rearrange things after they've unloading them.Unlike Einstein, these guys don't take lunch. They don't take 45 minutes to make a 15-minute drive. They placed everything exactly where I asked and they had zero attitude. Let me tell you, I'm a picky customer and I had to have 3 moves to get all of my stuff over the course of a month from one home to the other. They did it well and I'm going to use them again if I end up having another move in town.I've had faster movers damage things by dropping them as they're running with the dolly. At the end of the day, I don't expect them to be 10 times as productive as I would be just because they're doing a job hourly. They're humans too. Does this mean they're not fast? No, they're just as speedy as I expect them to be. They make sure things are wrapped right (e.g. appliances/lamps/etc.), stack them right and place them appropriately. It is more important to me to not lose $500 in damage due to them rushing trying to get more jobs in, than to save $50-$100.I'm writing this because there's a certain kind of clientele that this specific review will appeal to. They're the kind with lots of stuff that is valuable that they'd rather pay a little bit more to go with better movers than to just get day laborers who happened to rent a truck.
Great service and friendly staff. Showed up early and worked quickly. However, I was disappointed that a foot to my dining room table was lost in the process, but no major harm there. They wrapped everything before moving and even disassembled and reassembled our furniture when needed. Would definitely use them again.
This moving company is an awesome one. Courteous movers, who were comfortable to talk to, professional in what they do and handled my belongings with much care and protection. My moving experience was made easier because I chose the best moving company ever. Thank you Brandon, Tristan and Mike. You guys rock!! The Official Moving Company of Round Rock is a company I highly recommend to anyone requiring their services.
Unfortunately they missed the mark by a long shot. Quoted price after walkthrough and actual price were off by $2000. They bill hourly and have no sense of urgency. They didn't get everything and left us with another 2 hours of work. They were late both days. Promises of rebuilding all the furniture went out the door when they took way longer than they expected. Overall very bad experience.
I can't say enough good things about Brandon and Tristian who did my move. They were early. They took good care of my belongings. They were courteous. They were great. Best movers I've ever had! I would highly recommend them!!!
We thought we could handle the move ourselves, but quickly realized we didn’t have enough time, energy, or strength. After my fiancé called around to a couple of places, the OWNER squeezed us in and he, himself, came to make our move a success. So appreciative of them. They were quick, professional, friendly, I could go on and on. We WILL absolutely use them again when we move into our house in a few months.
Slowest moving company ever, definitely moving at a lazy speed to get the most money out of you. I do the same move every summer and takes about 2.5 hours every time and this company took 6 hours. Will never use this company ever and won’t recommend to anyone.
Update; I noticed our bed was sloping. Lifted the mattress up to find that they had thrown pieces under our bed instead of properly installing. Many pieces were not even screwed in or put together leaving us with a broken bead. I cannot stress enough that this company is awful!!!If I could give zero stars, I would. I almost didn’t write this review because I thought they had made things right. Do NOT do business with this company unless you want your items broken and nothing being said. Ten minutes after they left I noticed glue everywhere from where they had tried to glue a chunk of our nightstand together. I called them and specifically asked what else they broke. They lied and said nothing. Just found another glue spot on the dresser from where they broke it. DO NOT USE THIS COMPANY. They have perfect stars because they “pay off” so they don’t get bad reviews. I’m disgusted with this business.
Very satisfied with the quality of job done all of my things were moved efficiently and without incident Mover Brandon and his crew were especially polite and helpful I will be recommending this company to my friends and using them in the future
I had a great experience with the official moving company yesterday. The two gentlemen were professional and polite. They took good care of my possessions while transporting them faster than I ever could. Thank you for your help because without you guys, I’d still be moving my stuff today.
They were very friendly and on time. They treated myself and my belongings with respect. They made my move a pleasant one even when the weather was not in our favor. I will utilize them again! Thank you all!!
I have used this company 2 times in 1yr. We had several moves: House to storage and Apartment. Storage, Apartment to new house. None of my furniture was damaged, walls and floors not scratched, bedrooms, office, dining, nook, exercise room, and living room furniture fully assemble correctly. If I ever need another move I will contact this company.
I'm not one to leave reviews but The Official Moving Company did an exceptional job moving my stuff from a 2nd floor apt to a 2nd floor house. They arrived to my apartment early and scoped out the path to make sure everything was set to go. I had minor scratches on TV's that were replaced the next day - could not have asked for better customer service!!! Great crew and will be recommending to friends and family!
Eddie and his crew are amazing! I actually met him last year when he moved my sister, and he even remembered me! They were on time, very careful with my belongs, extremely courteous, very professional, and exuded A+ customer service from start to finish. I highly recommend The Official Moving Company for all of your moving and packing needs.
These guys are great! Super friendly, respectful, and professional. I had a bulky entertainment center that they very skillfully moved up a very narrow staircase. I would recommend these guys any day of the week. Thank you!!!
Wow! These guys were amazing from start to finish! I had them move my commercial fridge and they were fast and efficient. The response time was really quick while scheduling and they were able to come next day. I would definitely recommend them for all of your moves!!
This company is hands down, the best I’ve used. The team took its time and handled every item, like if it was their own. I do move a lot and this will be my go to team from here on out. They have a very experience team and to me, that’s important. Thank you again guys and continue to do great things.
My story with this company is a little funny. A couple years ago, I really needed to get some heavy and unwieldy furniture moved last minute. I had one mover fail to move the table, and I had no time. I called dozens of companies and got a referral from another company to call Eddie. They rocked out the move, but I lost their card.Flash forward to last week. My movers screw up my scheduling, and literally have me set for a month later. I'm moving into the house I just bought, and my lease is up. Again, dozens of movers unavailable. But then I called Texas Official Movers.They came through in a big way. We have a lot of unwieldy, fragile furniture and they made sure to take good care of our belongings. They were a blast to be around while still being incredibly efficient with a focus on p the job done, not running up my clock.Thanks again to Eddie and team for coming through when no one else did, and doing so with professionalism.
The official moving company came through and saved us on a last minute notice (again). My partner and I had scheduled to move out of our rental an into a new home but we noticed a last minute scheduling mistake with the first company we booked. The official moving company was able to come same day and move everything out of our two story rental swiftly and carefully. They put a lot of thought into the way everything needed to be packed into the truck and moved my antique curiosity cabinet and large (also heavy) work benches with no issues. I felt comfortable in trusting them with my large frameless mirrors as well. You can tell they take pride in their work and I highly recommend them for large moves like ours as well as for moving heavy and/or delicate furniture.The crew was friendly and overall had a great attitude, I enjoyed having them around as much as I appreciated their work ethic. I will definitely be using their services for ALL my future moving needs.
This is a great company. Our movers that we had reserved and payed cancelled on us an hour before they were supposed to show. They came in and helped us when we were stuck. We had to be out of house that day, and they got it done. They are great people and very professional. Skip the big name companies and use them. I will recommend them to everyone.
These guys were great! They were able to help me move on a days notice. They showed up 15 minutes early and got right to work. All of our furniture was wrapped/packaged/covered as needed and moved without so much as a scratch despite there being MANY stairs involved in our move. The movers were friendly, personable, and I will absolutely be going to them for any future moves.
We had a great experience with The Official Moving Company. They were on time, worked quickly, and were very friendly and respectful. I have officially unpacked everything and not a thing is broken or scratched! I would highly recommend them for your moving needs!
From the initial phone call and text communication to the estimate and completion, this coming was on time, professional, and they cared.Edis, Alex and Miguel( if I got his name wrong I’m so sorry) truly cared about packing, placement and moving every single item. My move was not an easy one as I have big furniture pieces from a house that went from an apartment with a tight corner and stairs to another apartment with two sets of stairs and 3 right corners. The move lasted a long time from 7:45 to about 3:15pm for my one bedroom townhome but they took care of every single item. The level of detail of how they wrap the doors, stairs, framing and items made me not care that it took a long time because I could tell they didn’t care about rushing away but that my items were delivered with care. Nothing was damaged and they even gave me advice on how to fix some things they noticed were damaged prior to their arrival.I would highly recommend them and would give them as many stars as possible. Moving is always stressful but they made it less stressful and I appreciate their service.
The team was very responsive - a little less than two days ago I hadn’t touched a thing in my old place, and I now write this fully moved into my new one. They came first thing in the morning, packed it all up professionally, and moved everything into all the new rooms. These guys are the real deal.I needed a new fridge as well, so they helped me pick it up from Home Depot, brought it to my house, and when we (they) realized it wouldn’t fit, took off my front door and got everything in like magic. I’ll say it again - the real deal.If you’re looking for experienced, disciplined, respectful movers, I highly recommend giving them a call.
Couldn’t have asked for better movers. They arrived on time and worked quickly! They took great care of all of my furniture, getting it to my new place without any damages! I will definitely be using them for any future moves and recommending to family and friends! Thanks so much for moving me from third floor to third floor!!
First and foremost I would highly recommend n. A++ From the time I called Edis answered all my questions no frustrations of me asking multiple question. especially when we have to move . Arrived on time with 2 helpers Paco and Rafael and started working quick .. they get the job done . I guarantee you'll be satisfied.
Very punctual movers. Everything was done in a timely manner, very organized. I would really recommend them. Worked with me in anyway. I called them on a Saturday and they came on a Sunday. Quick service. Friendly guys. I couldn’t figure out how to unhook my washer and they came and unhooked it for me and moved it. Didn’t charge extra for the unhooking.
The owner of this (Mr.Eldris) company along with his team members was PHENOMENAL!!! This company had detail coverage concerningprotecting my furniture and even the floors into my new home. They place protective coverage even on the doorways. There wasn't any foul language and they remained professional at all time. They asked me where I wanted my belonging and placed them there. I was completely satisfied. Give them a try!! I will use this company again for my second move without hesitation! And the price was fair and good!
Excellent and prompt !Eddie and his team showed up on time and did exactly why they said they would doMove a 1 bd to a 1bd apt up three flights of stairs in 2. 5 hrs !!!Some companies wouldnt even take a job for less than $500And he even connected the washer and dryer for us !!Highly recommend !
Responsible, careful movers are hard to find. If you’re looking for a mover, look no further! I hired this company to assist me in a whole house move. Two story home to another two story home. They arrived exactly on time and were professional and courteous the entire move. All of our belongings arrived safely and undamaged and were put into place by the team. I would highly recommend them and have to some of my clients. Everyone has been very satisfied with their service!
Edis and his crew are very professional, clean, kind and courteous, punctual and delivered exactly as promised! I can't say enough good things about the staff and owners if this business. I will definitely use them again for my home and commercial needs and will always be the first people that I refer to friends and family. They are the best movers in Austin.
Edis & Mike were very personal, helpful and mindful. We got exactly what we paid for! Quality & Very efficient...I will definitely use them again and refer them to everyone I know...Very Professional Movers
Great service! Quick and efficient! Got our 6500+ sq ft house moved out in a day and a half with nothing damaged. They even got rid of a bunch of our junk/trash for us. Thanks! Would definitely use again!